FAQ

Welcome to Just Shirty LLC!
Thank you for choosing us! We’re committed to providing you with beautifully designed custom apparel. If you have any questions or need assistance, our customer support team is delighted to help at customerservice@justshirty.com.

Customer Service Contact:
For any inquiries or assistance, please email us at customerservice@justshirty.com. We aim to respond promptly and are here to ensure your satisfaction.

Production Time:

  • All items are made to order.
  • Typical production time is 1-8 business days.
  • For multiple item orders, products may be shipped separately.

Processing Times:

  • Standard processing: 1-7 business days.
  • May extend to 1-15 days during peak periods.
  • We appreciate your patience and understanding.

Order Modifications and Cancellation:

  • If you need to modify or cancel your order, please contact us within 1 hour.
  • We will do our best to accommodate your request, although changes cannot be guaranteed.

Shipping Details:

  • Items may ship from various locations, including NYC, Kentucky, Florida, California, and more.
  • Check product listings for specific details on sizing and processing.
  • Some items are shipped directly from our vendors to expedite delivery.

Product Variations and Quality Assurance:

  • Minor variations in letter placement and colors may occur as each item is custom made.
  • We strive for accuracy and quality in every order.
  • Please contact us immediately with any concerns about your order.

Sales and Bulk Orders:

  • Occasional sales and promotions are offered.
  • Contact us for discounts on orders of 5 or more of the same item.

Product Images:

  • Digital images may differ slightly from physical products.
  • Expect minor variations in color and detail.

Delivery Estimates:

  • We provide estimated delivery times but cannot guarantee exact dates.
  • Contact us prior to ordering if you need an item by a specific date.

Resolving Order Issues:

  • Contact us within 3 business days of delivery if there are any issues.
  • Please provide at least 3 pictures and a detailed description of the problem.

Holiday Season Processing:

  • Processing times may extend during the holiday season.
  • We strive to minimize delays and ensure timely delivery.

Refunds and Exchanges:

  • We do not offer refunds.
  • Exchanges are available for defective or damaged items reported within 3 business days.
  • A restocking fee may apply for certain approved exceptions.

Shipping Costs for Returns:

  • You are responsible for return shipping costs, which are non-refundable.
  • Consider using a trackable shipping service for items over $75.

Thank You for Your Support!
We appreciate your business and are here to help make your experience as enjoyable as possible. Don’t hesitate to reach out with any questions or feedback. Happy shopping!